Vexed....with PMT (Though had a lovely day before that!)

Just have to get this out before I get to my lovely day with Lydia and Lesley...on Monday something happened which really annoyed me. Went with Oscar to the soft play place at my gym - I'm a regular there - I'd accidentally washed Oscar's membership card which is cardboard so explained at the desk. The new receptionist who is about 12 and all attitude, basically accused me of lying - saying that most people kept the cards in their plastic wallet so they didn't disintegrate in the wash and that I should have brought the bits in to prove it as anyone could say they'd washed it. She was very rude and when I told her this she was "you want to talk to a manager?" - wiggling her head as she said it. A manager walked past and said she was only doing her job - that if I didn't have the card I'd have to pay the full price - twice what I would normally pay. Oscar was running about like a nutter, desperate to get in to the playplace so I paid it.

Today I fished the pieces out of the bin and once Rob came home, went in to the gym to show her the "evidence". I asked to speak to a manager - who was again, about 12 and had only been there 2 days - covering for someone. He didn't really know what to do. The same girl was on reception and when I told her that I didn't appreciate her attitude, basically looked at me like I was insane. This temporary manager called the guy from yesterday who said that she was only doing her job, that lots of people lose their cards and they can't keep looking up details on the computer and that it's standard policy to pay the full price. I reiterated that it was her attitude and rudeness that I was unhappy about, that I found her quite intimidating - that I'd worked on reception myself and knew how to talk to a CUSTOMER. I was getting nowhere. And getting upset.

Which really pissed me off! Bloody PMT! I don't know why I was getting upset but this girl was really making me angry which in my hormonal state was making me tear up. About nothing. I felt ridiculous getting emotional. I didn't get my money back. I got an apology from the manager, not from the girl. It's really spoiled my evening.

Ok - got that off my chest. Sorry. I'm really not the kind of person to complain - I'm too bloody British and apologise if someone steps on my foot. And this experience reminds me why I rarely make a complaint. I'm crap at it. Can't do confrontation and always think of good things to say 10 minutes after I get home. And like today, often get emotional. Grrrrr. I annoy myself. I wish I hadn't bothered now for all the good it did.

ANYWAY!

This morning Lesley arrived - having braved a horrible tailback on the A20 - and we went to Greenwich. Saw the planetarium show and had lunch in the Regatta Cafe. Lydia is such a lady - much better table manners than Oz - and can I just publicly say, the best cup control of any toddler I've met so far. She's amazing - didn't spill a drop.

And she taught Oscar too!

We meant to go to to swings but got caught out in the rain - so drove home and gossiped for a while until they had to go.

The kids were reading in Oscar's book corner and having a lovely time....

So a good day to begin with, ending in annoyance and frustration. I've actually had a break mid blog and had dinner and watched a ridiculous TV show called "The Starlet" which has made me feel less stressed. So I'm off to bed early.